Hospital Operations and Management References

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Why hospitals don’t learn from Failures: Organizational and Psychological Dynamics that inhibit system change, Anita Tucker, Amy C. Edmondson, Calif Mgt Review, Winter, 2003, 45, 1-18

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Tucker A, Edmonson, AC, Why hospitals don’t learn from Failures: Organizational and Psychological Dynamics that inhibit system change, Calif Mgt Review, Winter, 2003, 45, 1-18

Awaiting Placement

Toward Healthier Hospitals Henry Mintzberg Health Care Mgt Review 1997,22(4),9-18

Tradeoffs in Responses to Work Pressure in the Service Industry Rogelio Oliva California Mgt Review 2001 43(4) 26-43 http://www.haas.berkeley.edu/News/cmr/index_.html

Nobody Ever Gets Credit for Fixing Problems that Never Happened: Creating and Sustaining Process Improvement Nelson Repenning and John Sterman California Mgt Review 2001 43(4) 64-88 http://www.haas.berkeley.edu/News/cmr/index_.html

Exploring the Strategies of Hospitals Facing a Global Budget and Evaluating its Effects in Taiwan Lihlian Hwang ISDC2005 Boston http://www.systemdynamics.org/conf2005/proceed/index.htm

Health Care Supply Chain Dynamics: Systems Design of an American Health Care Provider. Lina K. Al-Qatawneh a, Khalid Hafeez b, Zain Tahboub ISDC NY2003

Utilization Review and Healthcare The Systems Thinker Sep 1992,Vol 3, No 7, p4

ENTERPRISE RESOURCE PLANNING IN HEALTH CARE: THE ROLE OF SIMULATION Siebren Groothuis , Godefridus G. van Merode , Arie Hasman , Carin Blokzijl

Complexity, leadership, and management in healthcare organisations Paul E Plsek, Tim Wilson BMJ 2001;323:746–9

Corporate Planning and Policy Design James M Lyneis Pugh Roberts 1988 ISBN 0-262-12083-6

When should pharmacists visit their wards? An application of simulation to planning hospital pharmacy services Bryony Dean , Ann van Ackere , Steve Gallivan and Nick Barber Health Care Management Science 2 (1999) 35–42

REDESIGNING THE MEDICATION ORDERING, DISPENSING, AND ADMINISTRATION PROCESS IN AN ACUTE CARE ACADEMIC HEALTH SCIENCES CENTRE Cathy Wong Glen Geiger Yaron D. Derman Carolyn R. Busby Michael W. Carter Proceedings of the 2003 Winter Simulation Conference S. Chick, P. J. Sánchez, D. Ferrin, and D. J. Morrice, eds., 1894-1902

Ishimoto, K. (1990). "Computer simulation of optimum personnel assignment in hospital pharmacy using work sampling method." Medical Informatics 15(4): 343-354.

Overcoming Organisational Defences Chris Argyris

Questions & Comments to Geoff McDonnell
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