Program Management & Evaluation References

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Nobody Ever Gets Credit for Fixing Problems that Never Happened: Creating and Sustaining Process Improvement Nelson Repenning and John Sterman California Mgt Review 2001 43(4) 64-88

The Dynamics of Human Service Delivery : Book Summary Levin, Roberts, Hirsch et al Ballinger 1975 ISBN 0-88410-132-0

This UN paper describes a system dynamics approach taken to evaluate malaria-control programs in Bolivia. http://www.uneval.org/docs/John%20Newman.doc

Evaluation in health informatics: computer simulation James G Anderson Computers in Biology and Medicine 32 (2002) 151-164

Evaluation in a Complex Adaptive System Glenda H. Eoyang, Ph.D. (c) Thomas H. Berkas, Ph.D. April 30, 1998

EVAL-SYS Systems in Evaluation Discussion List Website

Questions & Comments to Geoff McDonnell
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