Workforce References

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Tradeoffs in Responses to Work Pressure in the Service Industry Rogelio Oliva California Mgt Review 2001 43(4) 26-43

Cutting corners and working overtime: Quality erosion in the service industry Rogelio Oliva; John D Sterman Management Science; Jul 2001; 47, 7; ABI/INFORM Global pg. 894-914 http://iops.tamu.edu/faculty/roliva/research/service/esq.html

Cutting Corners and Working Overtime: Rogelio Oliva and John Sterman http://web.mit.edu/jsterman/www/cutting.html

Disaster Dynamics: Understanding the Role of interruptions and Stress in Organizational Collapse Jenny W. Rudolph and Nelson Repenning http://web.mit.edu/nelsonr/www/Disasterv5.0.html

Staff retention and job satisfaction at a hospital clinic - a case study Paul Holmström,Marie Elf ISDC2004 Oxford

Worker burnout: a dynamic model with implications for prevention and control Jack B Homer System Dynamics Review 1985 1(1) 42-62

Pharmacy Workforce Website Model M Heffernan G McDonnell

How might the European Union Working Time Directive, designed to limit doctors’ hours, contribute to Junior Doctor attrition from the British National Health Service and can desirable outcomes be achieved within these constraints? Mark Ratnarajah JEMBA2004 London Business School

DISRUPTED ROUTINES: EFFECTS OF TEAM LEARNING ON NEW TECHNOLOGY ADAPTATION Amy C. Edmondson Richard M. Bohmer Gary Pisano Harvard Business School Boston, MA 02163 July, 2000 HBS 01-003

Experience versus Learning: Evidence from the Adoption of Minimally Invasive Cardiac Surgery Harvard Business School Boston, MA 02163 July, 2000 HBS 00-036

MANAGING ROUTINE EXCEPTIONS: A MODEL OF NURSE PROBLEM SOLVING BEHAVIOR Anita L. Tucker and Amy C. Edmondson Advances in Health Care Management,2002, Volume 3, pages 87–113

REPRESENTING AND REASONING ABOUT CONTEXTUALLY CHANGING ORGANIZATIONAL BEHAVIOR USING SIMULATION MODELS OF MEDICAL WORK Carol HsenFae Cheng Cain SMI-2004-0977 http://smi-web.stanford.edu/pubs/SMI_Abstracts/SMI-2004-0977.html

Evaluating the Impacts of Time-Reduction Legislation on Junior Doctor Training and Service Sonja Derrick, Graham Winch, Beryl Badger, Joan Chandler, Jenny Lovett, Tim Nokes ISDC2005 Boston

Behavioral Theory In Simulation: Ambiguous Results From Simple Relationships Charles Jones ISDC2005 Boston

Cognitive Load Dynamics: How to Increase Effectiveness of System Dynamics-Based Learning Environments Agata Sawicka, René Molkenthin ISDC2005 Boston

Adaptive Leadership Challenges at Smaller Nonprofit Organizations: A System Dynamics Approach John Voyer, Susan Chinn, Charlotte Pryor ISDC2005 Boston

Balancing Work – Bidding Strategies and Workload Dynamics in a Project-Based Professional Service Organisation Bayer, David Gann, Ammon Salter ISDC2005 Boston

Dynamics of organizations: computational modeling and organization theories ed.Alessandro Lomi and Erik R Larsen AAAI/MIT Press (2001)

Group Practice Development Management Responsibility Structure William Braun 1995

The Impact of Organizational Characteristics on Telehealth Adoption by Hospitals Marie-Pierre Gagnon et al Proceedings of the 37th Hawaii International Conference on System Sciences - 2004

Simulating Medical Work: An Information-Processing Approach Douglas B. Fridsma, MD

Organizational Simulation of Medical Work: An Information-Processing Approach Douglas B. Fridsma, MD SMI-2003-0965

Using Organizational Modeling to Evaluate Health Care IS/IT Projects André Vasconcelos, Ricardo Mendes, José Tribolet Proceedings of the 37th Hawaii International Conference on System Sciences - 2004

NEW DIRECTIONS IN MANAGEMENT: THE ART OF USING SMALL CHANGES FOR LARGE EFFECTS Gareth Morgan, Ph.D. Journal of Innovative Management Volume 4 Number 1 Fall 1998, 34-42

HUMAN FATIGUE RISK SIMULATIONS IN 24/7 OPERATIONS Rainer Guttkuhn Udo Trutschel Anneke Heitmann Acacia Aguirre Martin Moore-Ede Proceedings of the 2003 Winter Simulation Conference S. Chick, P. J. Sánchez, D. Ferrin, and D. J. Morrice, eds. 1838-1842

Designing Guideline-based Workflow-enabled Electronic Health Records Sistine A. Barretto, BIT (hons)1, Jim Warren, PhD1, Andrew Goodchild, PhD2 Proceedings of the 37th Hawaii International Conference on System Sciences - 2004

Nurse Rostering problems a bibliographic survey B Cheang et al EJOR 2003 151 447-460

The Nature of Care Richard M. J. Bohmer HBS-02-070

Questions & Comments to Geoff McDonnell
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